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CamCom Automotive Aftermarket Solution (CAAS)

This section highlights the role of CamCom’s Solution in Motor Insurance and the Automotive Aftermarket.

Motor Insurance

CamCom's AI-based insurance solution platform empowers insurance carriers by improving efficiency in underwriting and claims damage assessments. This technology enables claim settlements in under 5 minutes, resulting in a significant reduction in the loss ratio through enhanced accuracy and process automation.

How CamCom's AI Solutions Reduce the Loss Ratio
  • Advanced Image Analysis: Trained on over 350 million images, CamCom’s machine learning technology achieves a vehicle damage assessment accuracy of 96%, offering reliable and precise evaluations.
  • Guided Visual Inspections: Automated AI camera models guide the inspection process, ensuring high-quality image collection and reducing errors in damage assessment.
  • Fraud Prevention: Utilizes geo-fencing, time stamping, and vehicle identification (VIN reading) to mitigate fraud, providing secure and verifiable inspections.
  • Process Automation & Predictive Analytics: Automation improves operational efficiencies, while predictive analytics help mitigate risks and enhance customer experience. The platform supports localization to the native language for better communication.
Key Features
  • Damage Assessment:
    • Deep learning identifies and classifies damaged parts from vehicle images.
    • A scoring system correlates damage across multiple angles to pinpoint severity.
    • AI predicts the cause of incidents using impact analysis algorithms.
  • Cost Estimation: Enables repair or replace decisions based on the insurer’s criteria, and creates a complete visual audit trail for both pre- and post-repair processes, minimizing friction between garages and insurers.
  • Review and Settlement: Reduces time spent on claim payouts through automation and provides a digital audit trail, allowing loss assessors to focus on more complex claims.
Benefits
  • Reduction in Loss Ratio
  • 95% Accuracy in Damage Detection
  • 90% Faster Claims Process
  • 40% Reduction in Claim Journey Costs
  • 20% Reduction in Claim Payouts
  • Predictive Risk Mitigation
  • Enhanced Process Automation
Inspection Process
  • Vehicle Images: Captures high-quality images of the vehicle for analysis.
  • Damage Severity Analysis: Utilizes heat maps for visual damage assessment.
  • Instant Quotes: Facilitates spot settlements and instant repair quotes.

CamCom’s AI-powered solutions for motor insurance enable faster, more accurate, and transparent damage assessments, improving customer satisfaction while reducing overall insurance costs and loss ratios.

Automotive Aftermarket Solutions

CamCom’s AI-powered solutions enhance vehicle inspections across various stages in the automotive aftermarket, including dealerships, service centers, and used vehicle evaluations.

Dealerships and Service Centers

CamCom's AI vehicle inspection technology enables efficient Pre-Delivery Inspections (PDIs) for dealership inventory and provides upsell opportunities for service centers. The system, trained on extensive datasets, recognizes and classifies external damages with high accuracy using pattern recognition.

Key Features
  • Automated Documentation: Streamlines car PDI reports, vehicle maintenance records, and inspection forms. It automates data entry and organizes service histories for quick access.
  • Real-Time Data Analytics: The cloud-enabled platform assesses vehicle damage in real-time, alerting technicians to potential issues before they escalate. Detailed reports provide insights for proactive vehicle care.
  • Inventory Management: Analyzes parts usage patterns, predicting demand to maintain optimal inventory levels. This reduces excess stock while ensuring necessary parts are readily available.
Significant Process Improvements
  • Digital Vehicle Passport: Creates a detailed record of each vehicle’s condition throughout its lifecycle, improving service center operations and facilitating accurate liability assignments.
  • Damage Assessments: Enables upsell and cross-sell opportunities for service technicians, with instant quotes detailing parts, labor, and paint costs through integration with OEM databases.
  • End-to-End Visibility: Real-time data reporting from assembly lines to service centers manages client history and enables precise estimates via vehicle health check reports.
Benefits
  • Automates pre-delivery inspections to boost customer trust.
  • Delivers damage assessment reports in under two minutes.
  • Enhances transparency with data-driven validations.
  • Facilitates service upsell opportunities and predictive maintenance.
Inspection Process
  • Macro-Level Inspections: Conducts exterior damage inspections via mobile devices.
  • Visual Health Reports: Generates visual reports detailing vehicle health.
  • Upsell Opportunities: Identifies customer needs, offering additional services when relevant.

This solution is tailored for dealerships and service centers, improving inspection efficiency and customer service.

Used Vehicles

CamCom's AI-powered platform enhances the reliability of health checks for used vehicles, ensuring accurate and consistent evaluations.

Key Features
  • Consistent Evaluations: Standardizes damage assessments, identifying even minor issues that traditional methods may overlook.
  • Increased Transparency and Trust: Offers detailed health reports to build customer confidence, aiding purchase decisions with reliable information.
  • Automated Inspections: Streamlines the inspection process, allowing more vehicles to be assessed in less time, which improves operational scalability.
  • Detailed Reporting: Provides high-resolution close-ups and visual health reports for transparency in appraisals.
Inspection Process
  • Macro-Level Damage Inspections: Conducts exterior inspections using mobile devices.
  • Visual Health Check Reports: Creates comprehensive health check reports for customer transparency.
  • Assisted Vehicle Valuation: Supports consistent and reliable appraisals.
Benefits
  • Standardizes and streamlines used car appraisals.
  • Enhances transparency, giving customers a complete view of the vehicle’s condition.
  • Enables automated digital inspections for faster scaling of operations.
  • Offers zoom-in capabilities for high-resolution part inspections.

CamCom's solution empowers used vehicle companies to provide standardized and transparent evaluations, enhancing customer trust and operational efficiency.

Fleets

CamCom offers AI-powered solutions for fleet owners and car rental companies, automating vehicle inspections and enabling predictive maintenance to improve fleet safety, reduce downtime, and enhance vehicle longevity.

Key Features
  • Predictive Maintenance: AI algorithms analyze historical and real-time data to predict mechanical issues, enabling timely maintenance to minimize breakdowns and enhance safety.
  • Data-Driven Insights: Allows for analysis of recurring damage patterns to optimize maintenance schedules, reducing downtime and keeping fleets in optimal condition.
  • Automated Inspections: Streamlines the inspection process, reducing manual efforts and ensuring comprehensive, accurate vehicle health checks.
  • Check-out/Check-in Reconciliation: Automates damage assessments for car rental companies, providing precise inspections during vehicle returns and reducing losses through accurate reconciliation.
Inspection Process
  • Macro-Level Exterior Inspections: Conducts damage inspections using mobile devices for consistent reporting.
  • Visual Health Check Reports: Generates detailed health check reports to keep fleet managers informed.
  • Return Reconciliation: Automates reconciliation of damages for rental returns, creating a visual audit trail.
Benefits
  • Increases operational efficiency with automated inspections.
  • Enhances fleet safety through predictive maintenance strategies.
  • Reduces diagnostic time for vehicle issues.
  • Provides visual audit trails and delta reports, improving fleet management and reducing costs.

CamCom’s AI-powered solution optimizes fleet operations, ensuring accurate and timely inspections while lowering costs, minimizing downtime, and mitigating risks.

Summary: CAAS in Claims and Other Processes

CamCom’s Automotive Aftermarket Solution (CAAS) provides consistent functionality across claims processing, pre-inspection (PI), break-in inspections, and aftermarket applications for dealerships, service centers, fleets, and used cars. Key features and processes are tailored to specific requirements in each use case.

Claims Process
  • Image Capture & Upload: Captures vehicle images for accurate damage detection.
  • Damage Detection: Identifies damages such as scratches, dents, and broken parts, with confidence thresholds.
  • Damage Assessment: Recommends repair, replacement, or no action based on damage severity.
  • Reviewer’s Role: Reviewers can edit and finalize assessment results as needed.
  • Cost Estimation: Provides cost estimates to assist in the settlement process.
  • Final Review: Reviewed results are sent to the client via callback.

Note: Only damages reported in the First Notice of Loss (FNOL) are considered for payout.

PI, Break-In, Fleets, Used Cars, Dealerships & Service Centers
  • Image Capture & Upload: Full vehicle images are uploaded for comprehensive inspection.
  • Damage Detection: Identifies damages and records vehicle details such as make, model, and license plate.
  • Reviewer’s Role: Allows reviewers to modify results for precision.
  • Final Review: Finalized inspection results are sent to the client via callback.

Specific features and reporting functionalities are enabled based on client requirements, ensuring that CAAS meets the diverse needs of claims management, pre-inspections, and automotive aftermarket assessments.